Yes, two thumbs up for the site. The customer service and communication were much better than expected and in the top 5% of all companies that I deal with in all retail and service businesses. Quick replies and emails were sent with updates every step of the way. The doll showed up within the 12-day shipping time with no issues. She was well packaged and had no visible damage. The manufacturer also did a great job and the doll was excellent and authentic.